Plan your visit to Oasis Pools, Newquay

Indoor Pool Ratios

Non-swimmers must be accompanied by a dedicated, responsible adult in the water at a ratio of:

• 0-3 years old: 1 dedicated adult swimmer to 1 child
• 4-8 years old: 1 dedicated adult swimmer to 2 children
• 9-13 years old: 1 dedicated adult swimmer to 5 children

Please note: Glasses are not permitted on the slides or river rapids.

Outdoor Pool Ratios (the outdoor pool is first come first serve, for day guests, tickets will need to be purchased on arrival)

1 adult to 2 children under 9 years or 2 non-swimmers of any age. Supervising adults must be 16 years old or above and should be in the water with their children/non-swimmers at all times. The outdoor pool is heated and free for Hendra Guests with membership passes. The outdoor pool is limited capacity and cannot be booked in advance.

Weight and Height Restrictions

• For safety reasons use of the flumes is restricted to competent swimmers and those over 1.2 metres in height, there are also weight restrictions.
• Use of the River Rapid Ride is restricted to competent swimmers and those over 1.2 metres in height.
• On the blue rubber ring, super flume, there are weight restrictions for safety reasons. Maximum weight is 15 stone and 7lb, or 100kg.

Access Guide for Oasis Fun Pools

For Guests with Autism and Learning Difficulties

• Sunflower Scheme Members – all staff aware of the Sunflower Scheme and how to assist those with hidden disabilities.
• Queuing assistance.
• Staff Assistance.
• Quiet Hours, with no music each Wednesday morning session.
• Sessions available to carers and person/s with free carer entry.
• Familiarization visits, available (please email or call prior to arrangement, contact details below).

For everyone

Please email oasis@hendra-holidays.com or call on 01637 875778 for pre-information.

• All staff are accessibility trained.
• Essential Companion free entry.
• Staff assistance available.
• Flotation Devices.
• Fully lifeguarded.
• All staff First Aid trained.

For those with Hearing Impairment

• Subtitles on all video screens.
• Hearing loop at Reception.
• Flashing fire alarms.
For those with Visual Impairment
• Good Visual Contrast throughout the park.
• Audio Version of Accessibility Guide available here:

For Guests with Mobility Impairment

• From the main entrance to the swimming pool changing area, there is level access. There is a permanent ramp. The route is 1500mm wide, or more.
• The door is 1500mm wide.
• There is a wide changing cubicle, for wheelchair users.
• From changing area to the swimming pool, there is level access. There is a permanent ramp. The route is 1000mm wide, or more.
• The swimming pool has wide level access throughout. The disabled changing area has a changing table, handrails and an emergency button. The communal shower area is wide and flat. Aside from the main entrance way, there are no doors inside the pool. There is also a double door entrance into the pool directly from the outside if needed. To access the pool, there is a ramp into the water.

For our full accessibility guide of the Park and facilities, please look here.