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Have a look at our FAQS!

If you cannot find the answer here, please email oasis@hendra-holidays.com

Can I change or get a refund on my Oasis Pool Booking?

Unfortunately, you cannot change or get a refund for your booking once it is made.

Can I bring inflatables?

Buoyancy aids are allowed but snorkels, fins, mermaid suits and big inflatables are not.

Do you do discounts for carers?

Yes, we do, carers are free with a fully paying adult swimmer who needs assistance. Just email our Oasis team to book your slot.

Do you do quiet sessions?

We do quiet sessions, yes. Please see our Accessibility Guide for more information.

Can I visit in school holidays?

Yes! You can still book and visit in school holidays, but session will be more limited.

Can I use the outdoor pool?

The outdoor pool is open from the end of May, until the end of August. You cannot always use the outdoor pool as a non-resident, and you cannot book online. Please call 01637 875778, if you want to enquire about use.

My children can swim, can I spectate while they swim?

Children can swim without adults if they are over 13.

9-13 year olds will be asked to complete a competent swim test on entry, to ensure our team that the swimmers are comfortable and competent to be in the water without an adult. However, there must be a responsible adult present in the facilities, unless they are 16 years of age.

We do allow spectators to bring a beverage into the pool hall that can be purposed from our Terrace Bar/Restaurant. Please ask for take away.

How much are the lockers?

The lockers accept £1 coins, which you get back after use. Alternatively, you can get a token, if available, from Reception. Please note Hendra is card only payments.

What temperature is the pool?

Baby Pool is 30’C plus going into our Main Pool with a temperature of 29’C. Slides pool and River Rapids 28’C plus.

Does my child need a swim nappy?

All babies and toddlers must wear a swim nappy, if they are not fully potty trained. Please be aware that any accident in the pool can possibly result of an evacuation of the pool. Nappies are available in Reception to buy.

Can I bring my pushchair onto poolside?

Yes you can, however there are limited spaces in the designated pushchair park zone. Please be aware that you cannot leave your child in the pushchair at any time.

Is there restriction for young children?

Yes, children must be over 1.2m, and be a competent swimmer without a buoyancy aid to go in the rapids pool and use the flumes. Children with a floating device can go down the green slide accompanied by an adult.

Can I swim with a t-shirt?

We prefer rash vest, however t-shirt is allowed in our main pool, but not on the slides or in the rapids pool.

What are the Pool Ratios?

Indoor Pool Ratios
0-3 year olds: 1 adult swimmer to 1 non-swimmer
4-8 years old: 1 adult swimmer to 2 non-swimmers
9-13 years old: 1 adult swimmer to 5 non-swimmers

For children aged 9-13 years old, we reserve the right to ask them to do a swim test if unaccompanied by an adult and to impose supervising arrangements for any bathers at the Manager’s discretion.

Outdoor Pool Ratios
1 adult to 2 children under 9 years or 2 non-swimmers of any age. Supervising adults must be 16 years old or above and should be in the water with their children/non-swimmers at all times. The outdoor pool is heated and free.

Are there any height and weight restrictions?

For safety reasons use of the flumes is restricted to competent swimmers and those over 1.2 metres in height, there are also weight restrictions. Use of the River Rapid Ride is restricted to competent swimmers and those over 1.2 metres in height. On the blue rubber ring, super flume, there are weight restrictions for safety reasons. Maximum weight is 15 stone and 7lb, or 100kg.
Use of the River Rapid Ride is restricted to competent swimmers and those over 1.2 metres in height. On the blue rubber ring, super flume, there are weight restrictions for safety reasons. Maximum weight is 15 stone and 7lb, or 100kg.

What are the opening times?

The Pool is open from the 22nd of March until the 3rd of November.

It is open from 10am - 6pm, daily.

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